American Experience Association (axa.org) — the definitive benchmark for customer satisfaction intelligence across America’s most critical industries. Our insights are curated from leading research bodies including ACSI, Forrester, Gartner, and CXAssociation (cxa.org), spanning sectors from healthcare and telecommunications to retail and manufacturing.
2026 ACSI Index
Industry Coverage
Deep-dive satisfaction benchmarks, customer journey analytics, and competitive intelligence — built for decision-makers.
+0% YoY
Banking, Credit & Investment CX
Benchmarking satisfaction across banks, credit unions, financial advisors, and online investment platforms.
+3% YoY
Patient Experience & Clinical CX
Tracking patient satisfaction across hospitals, non-hospital care, and health insurance providers nationwide.
+1% YoY
Consumer & Shopper Experience
Benchmarking satisfaction across general merchandise, specialty retail, supermarkets, and e-commerce brands.
0% YoY
Connectivity & Digital Service CX
Measuring wireless, internet, and subscription TV satisfaction for America's largest connectivity providers.
+2% YoY
Hospitality & Journey Experience
Airlines, lodging, car rentals, and online travel agencies — tracking the end-to-end traveler journey.
+1% YoY
Product & Brand Experience
Automobiles, appliances, electronics, and personal care — satisfaction across the US product economy.
Platform Access
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